DevConf.US 2019 has ended
DevConf.us 2019 is the 2nd annual, free, Red Hat sponsored technology conference for community project and professional contributors to Free and Open Source technologies held at the Boston University in the historic city of Boston, USA.

When: Thursday, August 15 to Saturday, August 17, 2018

Venue: Boston University, George Sherman Union Building
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Thursday, August 15 • 11:40 - 12:25
Benchmarking Usability in OpenShift

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The User Experience Design (UXD) team at Red Hat created and implemented many UI changes into OpenShift between version 3.5 and version 3.11. How could we be sure those designs improved the users' experiences with the product? To answer this question, we conducted a quantitative usability benchmarking study.

This research allowed us to empirically validate that our users were more satisfied, more effective, and more efficient when using version 3.11 compared to version 3.5, due to UXD's design changes.

This presentation will cover how we created our testing plan, how we collected usability data, and how we came to our conclusions using open source software. It will also touch on why usability benchmarking is important and when it is right to do for a product.

avatar for Carl Pearson

Carl Pearson

User Researcher, Red Hat
Working on OpenShift user experience. Focused on doing the right kind of research at the right time in the product development phase.

Thursday August 15, 2019 11:40 - 12:25 EDT
East Balcony GS Union, BU